About Company
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We’re committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet™
Job Description
Summary
The successful candidate will have experience and knowledge related to equities trading, margin accounts, and options trading. Your job is not only to help our customers but to help us learn as a company from each interaction so that we can optimize our customer experience and drive more users to our products.
$60,000 - $80,000 a year
Responsibilities:
- Deliver white-glove customer service through phone, email, and chat channels;
- Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process;
- Expand your financial services expertise as you develop deep subject mastery of equities trading, margin accounts, and options trading.
Requirements & Skills Needed:
- Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading;
- Series 24 and supervisory experience are welcome but not required;
- Clean regulatory record with no Disclosure Events;
- Excellent customer service, written, and verbal communication skills;
- Effectiveness and willingness to deliver customer experience through phone and text-based channels;
- Ability to quickly build rapport & credibility with clients;
- Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment;
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment;
- Enthusiasm for building a customer service culture.
Skills
- Customer Relationship Management (CRM)
- Effective communication
