About Company
Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in — commission-free stocks, cryptocurrencies or even precious metals — starting from as little as $1.
Job Description
Summary
Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service club as a Customer Support Agent. You will be the backbone of our business by supporting and being there for our customers. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.
What youll do
- Provide world-class service to Bitpandas customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
- Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.
- Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
- Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.
- Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS.
Who you are
- Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
- Superb verbal and written communication skills both English and German.
- Passion for investing and a keen interest in global financial markets is a plus.
- Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
- Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).
Skills
- Customer Relationship Management (CRM)
