CJC International | Customer Service Specialist

About Company

BitGo provides the most secure and scalable solutions for the digital asset economy, offering regulated custody, borrowing and lending, and core infrastructure to investors and builders alike. Founded in 2013 – the early days of crypto – BitGo pioneered the multi-signature wallet and later built TSS to improve upon other companies' MPC offerings. Between multi-sig and TSS, BitGo offers the safest technology on the market and safeguards over 800 tokens across a wide variety of blockchains. Over the years, BitGo has expanded from offering wallets into providing a full-suite solution that lets clients hold assets safely and then put them to work. BitGo launched BitGo Trust Company in 2018, providing fully regulated, qualified cold storage to complement BitGo Inc’s original hot wallet solution. In 2020, BitGo launched BitGo Prime, which allows its clients to trade, borrow, and lend. Moreover, BitGo also provides access to DeFi, staking, NFT wallets, and beyond, and serves as the world’s sole custodian for WBTC, or wrapped Bitcoin. Today, BitGo is the leader in digital asset security, custody, and liquidity, providing the operational backbone for more than 1,500 institutional clients in over 50 countries – a list that includes many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo also processes approximately 8% of all global Bitcoin transactions by value.

Job Description

Summary

We are seeking energetic Customer Service Specialists to join our global team in Bangalore!

Responsibilities:

Maintain a high bar for client experience by setting an example through performance and work ethic
Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues.
Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and effectively.
Accurately manage customer information and transaction details within our systems.
Act as a critical line of defense to detect and escalate suspicious or unusual activity and prevent fraudulent activities by interfacing with customers directly.
Collaborate with other team members and departments to address complex customer issues and escalate when necessary.
Maintain a professional and courteous demeanor at all times, representing the company's values and brand image.
Continuously strive to improve customer service processes and procedures to enhance efficiency and customer satisfaction.
Stay updated on industry trends, product knowledge, and customer service best practices to provide informed assistance to customers

This role demands excellent communication skills, attention to detail, and a customer-centric approach.

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship.

Qualifying Skills & Experience:

2+ years of work experience in customer success or related role
Diploma or equivalent; bachelors degree preferred.
Previous experience in customer service or related field, preferably in a call center environment.
Excellent communication skills, both verbal and written, with proficiency in conducting video calls.
Strong interpersonal skills with the ability to build rapport and resolve customer concerns effectively.
Detail-oriented with a focus on accuracy in data entry and transaction processing.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer systems, software applications, and video call platforms.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.