CJC International | Customer Success Engineer

About Company

The core of all AI, business intelligence and applications is data — various bits and bytes that come in all different formats. Only when we sift through this data, reason with it and build on top of it in real time does it give way to vast amounts of information and knowledge. Real-time insights are key to the way we live our lives today; the way we entertain ourselves; the way we listen to music; the way we order groceries. Real-time insights keep your BI tools fresh; they keep your ride-sharing app with the most current price; and they ensure you never miss a fraudulent payment. SingleStoreDB is the world’s only database that empowers users to transact, analyze and search data in real time. It empowers the world’s makers to build, deploy and scale modern, intelligent applications — backed by streaming data ingestion, a unique table type that supports both transactional (OLTP) and analytical (OLAP) workloads, limitless point-in-time recovery and a distributed (shared-nothing), MySQL-compatible architecture.

Job Description

Summary

As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use.

Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption. With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data.

This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases. These capabilities empower effective communication with technical and leadership resources, reinforcing relationships, and optimizing client value.

Role and Responsibilities:

Master SingleStore's core functionalities for diverse use cases.
Communicate SingleStore's value proposition and functionalities, backed by customer references.
Own a growing portfolio of customers with varying touchpoints.
Collaborate across teams to maximize client value.
Lead customer interactions from implementation to renewals and growth discussions.
Advocate for clients internally, providing valuable feedback.
Manage escalated ticket requests through the Support team.
Disseminate updates on products, events, and maintain internal reports.

Required Skills and Experience:

Degree in a tech-related field or equivalent experience.
5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering).
3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
Proficient in project management, issue tracking, and accountability.
Strong verbal skills for relational building.
Good presentation skills including leading customer facing technical and business workshops
Experience in escalation management and risk mitigation, demonstrating business acumen.
Resourceful problem solver with creative approaches.

SingleStores annual on-target earnings for this role, including base salary and a variable component, range from $120,000 to $192,000 USD per year. This applies to positions based in California, Colorado, Washington, or New York City and is dependent on experience and qualifications.