About Company
Launched in 2014, Coins.ph is the most established crypto brand in The Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins.ph is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Job Description
Summary
We are looking for a dedicated Junior Operations Specialist to join our team. This role is crucial in supporting the day-to-day operations across multiple departments, including data entry, BPO data management, and internal team coordination. The ideal candidate will possess strong organizational skills, attention to detail, and a willingness to learn and grow within a dynamic fintech environment.
Responsibilities
- Data Entry: Accurately enter and manage data across various platforms; Ensure data integrity and timely updates to all relevant systems.
- BPO Data Management: Oversee and manage outsourced data processes; Collaborate with BPO partners to maintain quality and efficiency.
- Confluence Maintenance: Maintain and update Confluence pages with relevant operational information; Assist in organizing and managing the documentation within Confluence.
- Trading Assistance: Provide support to the trading desk with necessary operational tasks; Assist in the preparation and execution of trading operations.-
- Internal Team POC (Point of Contact): Act as the main point of contact for internal teams for operational queries. - Facilitate communication and coordination among various departments.
- Design Support: Assist in the creation and management of operational design materials; Coordinate with the design team to ensure consistency across materials.
- Onboarding: Support the onboarding process for new clients and employees; Ensure all necessary documentation and training materials are provided.
- Translation: Provide translation support for internal and external communications, as required.
- Customer Support (CS): Assist the customer support team with resolving operational issues; Ensure a high level of customer satisfaction through efficient support.
- P2P (Peer-to-Peer) Operations: Support the operations related to P2P transactions; Ensure the smooth processing of P2P activities within the platform.
Skills
- Data entry
- Effective communication
- Interactive media design
