About Company
Using proven crypto and blockchain technology honed over a decade, Ripples enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows todayan Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripples global payments network includes over 300 customers across 40+ countries and six continents.
Job Description
Summary
As a Customer Partner Success Senior Manager, you will be instrumental in driving the success of our clients and partners in Japan, Korea, and other parts of Asia. You'll be responsible for developing payment and digital asset custody solutions for our Japanese clients, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption. With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Business Development, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins.
WHAT YOU'LL DO:
- Develop a deep understanding of each customer's organization, culture, internal constituents, aspirations, and needs. Build highly impactful relationships with key executives and decision-makers - in addition to identifying aspects of Ripples engagement and advocacy that need to be strengthened
- Develop strategic account plans, manage contract renewals, identify and lead cross-sell opportunities
- Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripples Customer and Partner Engineering (CP) team
- Be the voice of Ripples customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple
- Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers project and business teams.
WHAT YOU'LL BRING:
- 10+ years of experience working with enterprise customers on the adoption of new technology and/or groundbreaking business changes
- Prior experience in a FinTech, Web3 or start-up/disruptor organization preferred. Candidates with banking background can also be considered
- Native Japanese speaker or proven fluency in Japanese in a working environment
- Knowledge of payments or custody industry is preferred
- Proven understanding of multi-stakeholder management in sophisticated environments
- Experience in developing and launching modern, sophisticated business solutions involving innovative technology and B2B relationships
- High energy, and gravitas - the ability to instill confidence and passion in others
- Excellence in building and managing relationships among cross-functional teams
- Excellent interpersonal skills and experience in coaching others. Ability to consult, empower and encourage others to achieve exciting goals by leading through example.
Skills
- Customer Relationship Management (CRM)
- Effective communication
