Job Description
Summary
Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service club as a Customer Support Agent. You will be the backbone of our business by supporting and being there for our customers. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.
What youll do
- Provide world-class service to Bitpandas customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
- Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.
- Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
- Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.
- Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS.
Who you are
- Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
- Superb verbal and written communication skills both English and German.
- Passion for investing and a keen interest in global financial markets is a plus.
- Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
- Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).
Skills
- Customer Relationship Management (CRM)
Job Description
Summary
We are looking to hire a full-time Product Designer, reporting to our Head of Design, to help build the future of BitGos Wallet Services. You will help develop novel features for our platform starting with definition and vision through to execution and launch. You are a passionate user advocate and able to balance business goals with proven user needs. You will need to be self-motivating and able to excel at juggling multiple projects in a startup environment. This is an opportunity to join a bold and passionate team working on unique product challenges that will shape the future of decentralized finance services. This role will require being full-time onsite at one of our Bay Area offices in San Francisco or Palo Alto to support collaborative team dynamics and innovative problem-solving
Responsibilities
- You will lead digital product design projects from research to conception to launch
- Participate in all aspects of the design process (research, ideation, design, and user testing)
- Convey user needs through personas, journey maps, user flows, wireframes, and prototypes
- Organize and lead workshops, design reviews, user interviews, and internal lessons
- Collaborate with multidisciplinary teams and advocate for design excellence
- Maintain and evolve toolkits, design systems, and brand collateral
- Contribute to the overall growth, productivity, and culture of the BitGo design team
Qualifications
- 5+ years of experience designing web-based and mobile software
- Deep understanding of the product design process, design thinking, design tools, and methodologies
- Ability to build user empathy and translate business understanding into beautiful, intuitive designs
- Humble yet able to defend design decisions using data, a solid design philosophy, and creative process
- A knack for visualizing complex data or user processes through diagrams and elegant interfaces
- Strong command of layout, iconography, typography, and information architecture
- A passion for exploring new design methods, processes, tools, and emerging technologies
- Portfolio showcasing case studies and process behind your design solutions
Nice to have:
- Experience working in and passion for digital assets and Web3 technologies
- Participate in the greater design community through speaking, writing, hosting events, and showcasing work
- Knowledge of front-end development languages such as HTML, CSS, JavaScript, React, etc.
- Experience building UI libraries and managing design systems
Skills
- Clear communication
- HTML & CSS
- Teamwork
Job Description
Summary
The Head of Design will play a pivotal role at Token Metrics, not just in elevating the aesthetic and usability of our products but in shaping the future of crypto analytics through innovative design solutions. This role demands a unique blend of creative talent, strategic mindset, and in-depth knowledge of the crypto industry, alongside proven leadership to guide and inspire a dynamic design team.
Responsibilities
- Design Leadership: Cultivate a robust design strategy that propels Token Metrics to the forefront of the industry. Lead, mentor, and scale a design team capable of executing high-caliber UI/UX and graphic design projects.
- Cross-Functional Synergy: Act as the linchpin between design, product, engineering, and marketing teams, ensuring design principles are seamlessly integrated into product development and brand messaging.
- User-Centric Innovation: Champion user research and data-driven design approaches to continually refine and enhance user experience across all touchpoints.
- Market-Informed Design Decisions: Utilize your deep understanding of the crypto market to inform design decisions, ensuring our products not only meet but exceed the evolving needs of our users.
- Cultural Ambassador for Design: Foster a culture of creativity, collaboration, and continuous learning within the design team, encouraging innovative solutions that push industry boundaries.
Requirements
- Crypto Design Expertise: 7+ years of experience in design, with at least 3+ years in leadership roles, preferably within the crypto or fintech sectors. A portfolio demonstrating UI/UX and graphic design excellence in crypto.
- Strategic Visionary: Demonstrated ability to develop and execute a comprehensive design strategy that aligns with business goals and user needs.
- Leadership and Collaboration: Proven track record of building and leading high-performing design teams. Exceptional ability to collaborate across departments to drive unified project outcomes.
- Innovative Problem-Solver: Strong creative thinking and problem-solving skills, with a history of pushing the envelope in design thinking.
- Communication Excellence: Outstanding communication and presentation skills, adept at articulating design concepts and strategies to various stakeholders.
- Educational Background: Bachelor's or master's in Design, Human-Computer Interaction, or related field. Further certifications related to blockchain or design thinking are a plus.
Skills
- Effective communication
- Leadership
- Problem-solving
Job Description
Summary
As a Customer Success Manager, you will be responsible for building and managing long-term relationships with our VIP B2C customers, as well as horizon scanning a wider customer base to develop potential opportunities into successful long-term growth. You will work closely with our Operations & Product teams to support Bitpandas strategic aspirations with accountability for customer satisfaction, adoption, retention, experience and growth. You'll be service-driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements.
What youll do
- Provide unrivaled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes.
- Leverage our data and insight, horizon scanning to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase the share of customers' wallets.
- Build, maintain, and execute customer success plans working closely with internal stakeholders. Provide feedback to the Product and Marketing teams to ensure we remain competitive within the market, whilst personally managing complaints and escalations.
- Comprehensive knowledge of brand, site, promos and rewards. Maintain a level of commercial and industry awareness while ensuring the company meets all responsible standards.
- Attend and host events, representing the company in the highest possible regard, ensuring player satisfaction and post-event follow-up to realise ROI.
Who you are
- Hold a strong profile as a proven Customer Success Manager, Digital Customer Success Manager, Account/Relationship Manager, Sales Manager or equivalent who is passionate about the customer, the product and your peers.
- Demonstrate an understanding of business and customer KPIs with a track record of delivering value against those while being able to draw on strong analytical skills, ability to convert data to actionable insight, success plans and deliverables.
- Ability to lead from within and create momentum and engagement to take actions to deliver customer/business results while building internal and external relationships. Work independently, take appropriate responsibility for actions and make sensitive decisions.
- Native-like German speaker with fluency in English. Ability to communicate in a clear, engaging and professional manner. Other languages are a plus.
Skills
- Clear communication
- Customer Relationship Management (CRM)
Job Description
Summary
What youll do
- Oversee the Robinhood Marketing function as its registered principal, supervising and advising on operational and regulatory compliance
- Work closely with Product Marketing, Growth Marketing, Operations, and Creative teams. Offer guidance on marketing targeting and messaging, ensuring compliance with financial rules and regulations.
- Engage with team members from Legal and Compliance to collaboratively review and approve marketing materials and strategies.
- Develop and implement detailed, clear, and effective Written Supervisory Procedures (WSPs) that align with regulatory requirements, industry standards, and recommended practices.
- Ensure documentation is kept up-to-date, files are accurately archived, and that they reflect appropriate status, content and approvals.
- Flex into program management and/ or special projects as needed
What you bring
- Series 24 license (General Securities Principal)
- 8+ years of experience in the financial services industry, ideally on or in support or providing guidance to sales or marketing teams
- Able to scrutinize content and information through the lens of financial regulations, and address potential conflicts / triage solutions
- Strong understanding of paid advertising, email marketing operations, and compliance considerations, particularly in relation to financial regulations.
- Deep expertise in investment products and a thorough knowledge of FINRA and SEC regulations applicable to Broker-Dealers, especially regarding public communications and customer recommendations (e.g., Reg BI).
- Diligent work ethic and ability to adapt quickly while managing many projects simultaneously
- Acute attention to detail
Skills
- Attention to detail
- Email marketing
- Teamwork
Job Description
Summary
As a Communications Specialist, you will join our Global Communications team during one of the most exciting eras of finance. Youll be at the heart of Bitpandas mission to democratize investing, taking ownership of our communications ecosystem and executive positioning. At Bitpanda, we don't just follow trends; we set them. You will help define and safeguard our brand through innovative, high-impact communication, ensuring our core messages resonate from the crypto community to institutional partners. Youll work closely with our leadership team, positioning them as the ultimate thought leaders in the future of finance.
What you'll do
- Contribute to a communications strategy that balances financial expertise with tech-forward innovation.
- Develop trend-conscious and channel-specific formats that resonate with a 24/7 digital audience as well as mainstream audiences.
- Support our C-level suite in building their personal brands by drafting sophisticated, punchy content that translates complex financial shifts into engaging thought leadership.
- Use a full range of communication tools to define and deploy core corporate messages, from rapid market responses to long-form strategic announcements.
- Develop and execute creative communication campaigns and projects that support the brand narrative and enhance Bitpandas positioning as Europe's leading digital asset platform.
Who you are
- University degree in communications, journalism, economics, or a comparable qualification.
- Strong interest in and proven knowledge of fintech, crypto, technological trends, and mainstream financial topics.
- Experience or a strong interest in executive communications within a fast-paced corporate or B2B environment.
- Excellent writing and conceptual skills with the ability to tailor complex content to specific target groups.
- Open and creative personality with a high degree of motivation and interpersonal skills with the ability to build and maintain strong relationships with key stakeholders.
- Fluency in written and spoken English (our company language); fluency in German is a significant advantage given our DACH footprint.
Skills
- Effective communication
- Teamwork
Job Description
Summary
As a Game Designer focused on Feature Design, you will own the creation and optimization of new gameplay features that directly impact Engagement and Retention.
You will design systems from concept to specification, ensure smooth adoption funnels, align features with the in-game economy, and continuously optimize performance through live data and structured experimentation.
This is a high-impact role requiring strong ownership, executive-level communication, and the ability to balance player experience with business performance.
You will have the opportunity to:
Design and specify new features that drive Engagement and Retention
Analyze feature adoption funnels (introduction activation retention) and optimize user flows, friction points, and reward structures
Define unlock conditions, rewards, and Expected Value (EV) models by player segment
Ensure economic alignment with existing systems, including Source/Sink balance
Collaborate cross-functionally to establish A/B testing plans and measurement requirements
Design and balance mechanics and progression systems that strengthen player flow and long-term retention
Continuously tune features post-launch using live data
Analyze win rates, retention deltas, gameplay curves, and economic metrics to optimize balance
Lead live tuning cycles (hypothesis parameter adjustment measurement iteration)
Maintain structured difficulty tiers (Normal / Hard / Boss / Event where applicable)
Partner with UX, Art, Engineering, Analytics, and LiveOps to optimize clarity, feedback loops, and system cohesion
Document tuning frameworks and economic design principles for alignment across teams
Design and specify new features that drive Engagement and Retention
Analyze feature adoption funnels (introduction activation retention) and optimize user flows, friction points, and reward structures
Define unlock conditions, rewards, and Expected Value (EV) models by player segment
Ensure economic alignment with existing systems, including Source/Sink balance
Collaborate cross-functionally to establish A/B testing plans and measurement requirements
Design and balance mechanics and progression systems that strengthen player flow and long-term retention
Continuously tune features post-launch using live data
Analyze win rates, retention deltas, gameplay curves, and economic metrics to optimize balance
Lead live tuning cycles (hypothesis parameter adjustment measurement iteration)
Maintain structured difficulty tiers (Normal / Hard / Boss / Event where applicable)
Partner with UX, Art, Engineering, Analytics, and LiveOps to optimize clarity, feedback loops, and system cohesion
Document tuning frameworks and economic design principles for alignment across teams
Qualifications:
Proven development and live-operations experience in F2P Puzzle and/or Merge genres, with deep understanding of gameplay mechanics
Ability to communicate with ownership and confidently engage with executive leadership (including CEO-level discussions)
Capable of building Unity mock-ups independently and communicating ideas grounded in implementation feasibility
Strong interest in game design, level design, player psychology, and data science
Core Skills:
F2P System Design Expertise
Ability to integrate difficulty, progression flow, and economy (rewards/monetization) within Puzzle/Merge genres, and clearly articulate their impact on Retention and Monetization (including LTV)
Data-Driven Iteration Cycle Management
Ability to derive actionable strategies from win rates, EV, retention deltas, ARPDAU, and live KPIs; rapidly execute hypothesis implementation measurement learning cycles
Specification & Alignment Communication
Skilled in writing PRDs and structuring mock-ups and measurement requirements; able to clearly communicate intent, expected impact, and risks across Engineering, Art, QA, Analytics, and LiveOps
Production Planning & Optimization
Ability to estimate level production capacity and effort, and propose productivity improvements including AI and automation workflows.
Deep understanding of how difficulty curves, flow design, and economic systems impact retention and monetization
Strong analytical skills translating quantitative metrics into actionable design decisions
Experience with level production capacity planning in casual genres (including AI-assisted pipelines)
Comfortable iterating quickly based on live KPIs and player feedback
Experience thriving in Agile environments
Strong cross-functional communication skills
Experience in hybrid-casual genres
Nice to Have:
Strong understanding of experimentation frameworks (A/B testing platforms, Remote Config systems) and safe live balancing practices
Modeling and simulation capabilities for economy, retention, and revenue forecasting
Expertise in economic circulation design (Source/Sink balance, reward pacing, inflation control)
Quantitative balancing skills using Expected Value modeling, difficulty curves, and win-rate data
Experience with economy simulation, retention modeling, and monetization design
Hands-on experience with live balancing tools and experimentation frameworks
Modeling and simulation capabilities for economy, retention, and revenue forecasting
Expertise in economic circulation design (Source/Sink balance, reward pacing, inflation control)
Quantitative balancing skills using Expected Value modeling, difficulty curves, and win-rate data
Experience with economy simulation, retention modeling, and monetization design
Hands-on experience with live balancing tools and experimentation frameworks
Skills
- Adobe Photoshop, InDesign
- Clear communication
- Teamwork skills
Job Description
Summary
About the AI Platform Team
We build the software platform that powers AI native experiences across SingleStore: AI/ML capabilities, agent runtimes, tool integration, and the operational layer required to run these systems reliably at scale. Our work sits at the intersection of distributed systems, cloud infrastructure, and practical applied AI.
This team is not pure research, its engineering heavy. Youll build product grade systems that let customers safely and reliably use AI on their data.
Role Summary
We are looking for a Software Engineer to design and implement core platform capabilities for AI/ML and AI Agents in SingleStore Cloud. Youll work on services that enable model/tool orchestration (e.g. MCP style tool discovery and execution), agent workflows, retrieval pipelines (embeddings/vector search), evaluation/observability, and secure multi tenant operations.
You will likely find yourself using Go and Python, Kubernetes, cloud primitives, and the right tools for the job, while applying solid AI/ML fundamentals to make correct engineering decisions.
Role and Responsibilities
- Build and evolve backend services that power AI features: agent orchestration, tool execution, retrieval/RAG pipelines, and model serving integrations.
- Design APIs and control plane workflows for AI platform components (tenant-aware, secure by default, observable).
- Implement MCP style tool discovery / integration patterns so agents can safely call tools, connectors, and internal services.
- Work closely with product managers, designers, customers, and partner engineering teams to deliver high quality AI experiences.
- Engineer for reliability and scale: latency, cost controls, rate limiting, fallbacks, rollouts, and incident response readiness.
- Establish best practices around evaluation: offline test sets, regression detection, prompt/model/version tracking, and quality gates.
- Contribute to secure AI by design approaches: permissions, data access boundaries, prompt injection defenses, and auditability.
- Mentor junior engineers and contribute to a welcoming, high ownership team environment.
Required Skills and Experience
This is a software engineering role that requires strong fundamentals plus working knowledge of AI/ML concepts.
- Strong software engineering skills with experience in distributed systems (Go, Python, or similar).
- Experience building cloud native services: Kubernetes, containers, service-to-service APIs, CI/CD.
- 4+ years of experience working on a SaaS product or production platform.
- Solid understanding of AI/ML fundamentals (you dont need to be a researcher, but you should understand concepts well enough to build correct systems):
- Supervised learning basics (training vs inference, overfitting, evaluation metrics, classification, anomaly detection, forecasting, regression etc.)
- LLM basics (tokens, context windows, prompting, tool/function calling concepts)
- Embeddings + vector search fundamentals (similarity, indexing tradeoffs, retrieval pitfalls)
- Strong debugging and problem-solving skills, including incident-style troubleshooting across services and infrastructure.
- Intellectual curiosity about investigating issues that impact product quality, reliability, latency, and business metrics.
- Passion for building robust, maintainable systems in a fast-paced, team-oriented environment.
Nice to Have (Preferred)
- Hands on experience with AI agents and orchestration frameworks (tool calling, workflows, planners/executors).
- Practical experience with RAG systems, reranking, grounding, and evaluation strategies.
- Experience with model serving patterns (batch/online inference, caching, streaming responses).
- Knowledge of security considerations for AI systems (data isolation, RBAC, prompt injection threats, audit logs).
- Familiarity with vector databases or vector capabilities in modern data platforms.
- Experience with observability stacks (structured logging, metrics, tracing) and SLO driven engineering.
Tech Stack
Go, Python, Kubernetes, cloud infrastructure, distributed systems, APIs, and modern AI tooling (LLM providers, embeddings, retrieval systems, eval/observability pipelines), ML tooling.
Skills
- Clear communication
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
As a Software Quality Engineer, you will be part of an agile squad, collaborating with cross-functional team members to ensure quality is embedded throughout the development lifecycle. You will contribute to the squads automation strategy, implement test solutions, and support continuous improvement initiatives.
The Expertise we are looking for:
· 3-4 Years experience in Testing and Test automation
· Exposure to Agile development practices.
· Experience with UI test automation tools (e.g., Playwright, Cypress, Selenium).
· Familiarity with scripting languages (e.g., JavaScript, Python, or Java).
· Understanding of API testing concepts.
· Understanding of CI/CD tools and automation frameworks.
· Understanding of Gen AI Dev Assist tools
· Good communication and teamwork skills.
Key Responsibilities:
· Write and execute manual and automated test cases.
· Collaborate with developers and analysts to understand requirements.
· Participate in sprint ceremonies and contribute to QA documentation.
· Learn and apply automation tools under guidance.
· Support defect investigation and reporting.
How Your Work Impacts the Organization
Fidelity's Workplace Investing product areas provide recordkeeping and brokerage solutions to help employers manage their equity compensation plans.
We are passionate about delivering innovative solutions that exceed our customers needs. We embrace diversity of thought and experience. Our team thrives with a steadfast dedication to innovation which promotes a culture of continuous improvement and significant product advancement. This is a fast-paced technology group that adopts modern technologies to build powerful tools and deliver an outstanding end user experience.
Skills
- Effective communication
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
What you'll be doing (ie. job duties):
- Design and build internal tooling systems that power fund movement operations search, admin workflows, bulk remediation, and observability across core financial entities.
- Develop AI-powered workflows and tools to accelerate engineering and operational efficiency across FinHub.
- Write scalable, well-tested code with the correctness and reliability requirements of financial systems.
- Lead end-to-end delivery of projects from design through deployment and monitoring.
- Collaborate cross-functionally with CX, Risk, Compliance, Payments, and product engineering teams to understand operational needs and translate them into platform capabilities.
- Mentor junior engineers on the team; lead code reviews, on-call rotations, and incident response.
- 5+ years of software development experience building large-scale distributed systems.
- Experience designing and building internal tooling, admin platforms, or developer productivity systems.
- Strong technical judgment with the ability to identify opportunities, problem areas, and the need for solutions.
- Proven experience delivering end-to-end projects with long-term impact.
- Ability to work across team boundaries with multiple stakeholders and competing priorities.
- Ability to mentor junior developers and lead the team technically on new initiatives.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
- Experience with financial systems, payment systems, or ledgering systems.
- You have experience building platforms that serve internal operational teams at scale.
- You have gone through rapid growth in your company (from startup to mid-size).
- You have experience with Blockchain technology (such as Bitcoin, Ethereum, etc.).
- You've worked with Golang, Ruby, Docker, Rails, Postgres, MongoDB, or DynamoDB.
- You've built high-reliability or security-critical systems.
- Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.
Job #: P76351
Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
Annual base salary range (excluding equity and bonus):
$186,065 - $218,900 USD
Skills
- Clear communication
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
As the Product Manager for Taxation & Reports, youll help shape the future of retail investing by driving the evolution of our securities trading platform. Your mission is to make investing in ETFs and stocks effortless, transparent, and engaging delivering a seamless, reliable experience for thousands of investors while operating at the intersection of technology, regulation, and capital markets. Youll also play a pivotal role in bridging traditional finance and crypto, enabling clients to move seamlessly between securities and digital assets, explore hybrid investment opportunities, and experience a unified platform that connects onchain and offchain worlds.
What youll do:
- Own & Lead: Take full ownership of ETFs and stocks in your domain, driving execution and being the central source of truth.
- Roadmap & Strategy: Connect front-end investing features with back-end systems, aligning product development with company strategy and customer needs.
- Simplify Complexity: Make complex securities and crypto flows clear, understandable, and actionable for everyone.
- Tax & Reporting Excellence: Oversee tax-relevant data, client statements, and reports across German-speaking countries, ensuring compliance and clarity.
- Innovate Client Experience: Create intuitive, real-time tax insights and interactive reporting in-app, partnering with UX, Design, and Data teams to turn complex data into transparent, trust-building experiences.
Who you are:
- 4+ years of product management experience in retail brokerage, trading, or investing platformsideally at a MiFID2 or regulated fintech or bank, with an understanding of capital markets, order execution flows, clearing and settlement, corporate actions and taxation
- Familiar with market infrastructure including stock exchanges, market makers, custodians, and institutional intermediaries
- Analytical mindset with strong data-driven decision-making skills and independent working style
- Strong communicator, able to translate complex regulatory, technical, and market topics into actionable product direction
- Collaborative, pragmatic, and comfortable navigating high-impact decisions in a fast-moving, regulated environment; passionate about making investing accessible and building an intuitive and easy to understand ETF and stocks platform for retail investors
Skills
- Clear communication
- Product knowledge
- Teamwork skills
Job Description
Summary
As a Game Designer focused on Mechanics and Live Balance, you will be responsible for designing and tuning core gameplay systems that drive player flow, engagement, and long-term retention.
You will operate at the intersection of game design, player psychology, and data analytics continuously optimizing difficulty curves, progression systems, and in-game economy through live data and structured experimentation.
You will have the opportunity to:
Design and balance gameplay mechanics and progression systems that reinforce player flow, engagement, and retention
Lead continuous post-launch tuning efforts
Analyze player data, win rates, and retention metrics to optimize gameplay curves and in-game economy balance
Define and refine difficulty curves, reward structures, and Expected Value models across player segments
Collaborate with Live Operations to maintain healthy source/sink systems and ensure sustainable in-game economic flow
Work closely with data analysts to evaluate completion rates, retry rates, booster usage, and monetization correlations
Build and maintain structured difficulty tiers (e.g., Normal / Hard / Boss / Event)
Lead live tuning cycles, including hypothesis design, parameter adjustments, and performance measurement
Partner with UX, Art, and Engineering to ensure puzzles clearly communicate goals and deliver strong feedback loops
Design and run A/B tests on gameplay parameters, rewards, and difficulty configurations
Document tuning frameworks, economic structures, and balancing methodologies to ensure cross-team alignment
Qualifications:
Strong interest in game design, level design, player psychology, and data science
Clear understanding of how difficulty design, gameplay flow, and economic systems influence retention and monetization
Ability to analyze quantitative metrics (e.g., win/loss rates, ARPDAU, Expected Value, retention deltas) and translate insights into actionable design decisions
Experience with capacity planning for level production in casual genres, including the use of automation and AI tools
Comfortable iterating quickly based on live KPIs and player feedback
Ability to thrive in Agile development environments
Strong communication skills, with the ability to clearly articulate design intent and logic across disciplines
Nice to Have:
Experience designing within hybrid-casual genres
Familiarity with A/B testing frameworks and live balancing tools
Background in economy simulation, retention modeling, or monetization design
Hands-on experience with source/sink modeling and reward pacing systems
Experience with expected value modeling, difficulty curve design, and win-rate-based balancing
Skills
- Clear communication
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
As an Onboarding Specialist, youll be at the forefront of Seedifys project intake and partnership development. Youll identify promising Web3 projects, lead sales conversations, and manage the full onboarding lifecycle, from first contact to launchpad integration, using tools like Notion, Jira, and Telegram to track and streamline the process.
Key Responsibilities
Lead Generation & Outreach
Identify high-potential Web3 projects across different genres.
Engage founders via cold outreach, networking, and ecosystem connections.
Sales & Conversion
Pitch Seedifys value proposition clearly and persuasively.Negotiate terms and guide partners toward successful onboarding.
Onboarding Management
Manage and track onboarding workflows using Notion, Jira, and Telegram. Ensure a seamless handoff to advisory, marketing, and launch teams.
Web3 & Launchpad Expertise
Advise partners on tokenomics, launchpad mechanics, and fundraising strategies. Stay ahead of market trends and contribute to evolving best practices.
Cross-Functional Collaboration
Work with internal teams (advisory, marketing, operations) to ensure onboarding success and optimize project readiness.
Requirements
Proven experience in sales, business development, or client-facing roles in Web3 or tech startups.
Deep understanding of Launchpad operations (IDO and Bonding curves models), Tokenomics and project fundraising dynamicsWeb3 ecosystem trends
Excellent communication and negotiation skills.
Highly organized, self-driven, and detail-oriented.
Proficient with Notion, Jira, and Telegram.
Comfortable working remotely in a fast-paced, decentralized team.
Bonus PointsExisting network of Web3 founders, launchpads, or crypto VCs.
Experience working inside a launchpad or incubator.
Familiarity with smart contracts and token deployments (BNB Chain, Ethereum, etc.).
Skills
- Business Development
- Effective communication
- Teamwork skills
Job Description
Summary
Security is a primary competency at Coinbase, and the Security Team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trusted experience. As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation, and strategic team growth to ensure that were well-equipped to protect the next billion users of crypto.
Blockchain Security (BlockSec) teams mission is to secure funds and data from protocols to wallets. Coinbase has a unique opportunity: enabling our customers to easily and securely interface with blockchains, a.k.a. digital asset networks, a.k.a. cryptocurrencies. Blockchains are a cutting edge technology, with many unique security considerations for any entity that supports interaction with them. Understanding those unique considerations requires deep expertise in blockchains and the ability to maintain that expertise over time.
What youll be doing (ie. job duties): To be completed by all business teams except Eng.
- Identify gaps in our Crypto-Security infrastructure and drive cross-function efforts to address them
- Perform security assessments, framework development, and threat modeling of assets, including various blockchain protocols, smart contracts, and other distributed ledger tech
- Partner with software engineering teams to advise on code and architecture for internal smart contract development
- Partner with internal tooling teams to drive the roadmap and vision for internal Coinbase blockchain security tools
- Identify automation opportunities in our tooling and processes, deliver a Proof of Concept, and write detail technical requirements
- Investigate impactful changes to the space, blockchain upgrades, and novel innovations such as zero-knowledge proofs and bleeding-edge blockchain protocols
- Publish blogs and give talks (internal and external) on newfound vulnerabilities, incident investigations, unique integration risks, and related topics
What we look for in you (ie. job requirements): To be completed by all business teams except Eng.
- Strong understanding of blockchains (particularly EVM chains) and highly crypto forward
- 4+ years of experience in security engineering, with significant focus on blockchain, distributed systems, or cryptographic infrastructure security
- Extensive experience in architecture and threat modeling of security-critical backend crypto systems
- Expertise in Application Security and cryptography, including applied knowledge of cryptographic primitives used in blockchain protocols (signing schemes, hash functions, zero-knowledge proofs, MPC)
- Familiar with all the fundamentals of onchain activity blockchain explorers, funds tracing, bridging, DEXs, NFTs, smart contracts
- Familiar with recent innovations such as restaking and the various EIPs currently being considered
- Ability to provide leadership and mentorship to coworkers
- Experience in a highly cross-functional role and/or leading a team
- Excellence in clear, direct, and kind communication with technical and non-technical stakeholders, including the ability to translate complex security risks into actionable guidance for leadership
- Experience with using AI/agentic tooling (Claude Code, Cursor, GPT Codex, etc.)
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
Nice to haves:
- Knowledge of security architecture of non-EVM based blockchains
- Deep understanding of cryptography such as zk-SNARKs, FHE and MPC
- Experience in at least one of: MongoDB, Snowflake, Databricks, Dune
Position ID: P76182
#LI-Remote
Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
Annual base salary range (excluding equity and bonus):
$186,065 - $218,900 USD
Skills
- Effective communication
- Programming language (R, Python, Scala, Matlab)
- Teamwork skills
Job Description
Summary
The Department: Customer Support
Our Customer Support team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The team efficiently handles all inbound service requests and communications related to the exchange, ensuring prompt and effective support.
The Role: Associate, Customer Support
At Gemini, our Customer Support Associates play a crucial role in delivering exceptional customer service and ensuring efficient resolution of inquiries. They are dedicated to providing clear, effective support, addressing customer needs with precision, and upholding our high service standards.
We are looking for a driven, self-motivated individual with strong interpersonal skills who thrives in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, proactive, and ready to make an immediate impact by delivering reliable and efficient support to our customers.
This role is required to be in person 5 days per week at our Tempe, AZ office.
Responsibilities:
- Manage inbound customer inquiries and issues through Zendesk, providing timely and effective resolutions while ensuring a high level of service and customer satisfaction in English.
- Serve as a liaison between customers and cross-functional teams, ensuring timely issue resolution and clear communication across both languages.
- Handle escalated customer issues with professionalism and efficiency, escalating further as needed.
- Raise concerns to leadership for process improvements, implement workflow efficiencies, and drive projects to completion.
- Assist with scheduled on-call weekend coverage, as needed.
- Maintain a strong understanding of Gemini products and related policies to provide accurate and informed support.
- Support on-call efforts through being responsive and available 24/7/365.
- On occasion, work on weekends and holidays (in-office required).
Qualifications:
- 34 years in a customer support capacity or equivalent.
- Familiarity with crypto and blockchain technologies.
- Passionate about providing a great customer experience.
- Experience in financial services support and a regulated environment.
- Experience and comfort with solving complex problems from end to end.
- Basic understanding of financial markets and trading.
Skills
- Clear communication
- Teamwork skills
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